Within 14 days from the day you bought it, if you have not launched the game. Within 24 hours after you first launch the game. However, you must have less than 2 hours of runtime on record. On the other hand, you just have to click an accept button and thats it!ġ) Steam - The Steam refund offer, within two weeks of purchase and with less than two hours of playtimeĢ) Epic - Games and products are eligible for refund within 14 days of purchase. They even accept all the storage-, shipment-, and supportrelated costs that come with it.
Look at Amazon or any other company that excels in the service department. I think in general, as this is in my view a essential part of good service, you should throw this requirement over board completely. If you want to, you can add the option to disable this feature. I would suggest - if you at Steam want to keep your 2 hour deadline policy, to introduce a pop-up after 1:50 hours of playtime, that the return deadline timer is about to expire. In order to judge if a game really brings you enjoyment or frustrates you, you probably simply need a bit more time! If I think of how long people usually spend on playing a demo (or used to do so when it was more common), then this typically exeeded 2 hours by far. I think it is not obvious that there is a 2 hour limit to the maximum play-time - this is not common practice.
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